At RFSL (RockFreight Shipping & Logistics), we are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data. This Privacy Policy explains what information we collect, why we collect it, and how we handle it. By accessing our website or using our services, you agree to the terms outlined below.

1. Information We Collect

We may collect personal and business information when you visit our website, contact us, request a quote, or use our logistics services. This may include your name, email address, phone number, company name, shipment details, billing information, and any documents required for customs or transportation. We may also collect technical information such as IP address, browser type, and site usage data for analytics purposes.

2. How We Use Your Information

The information we collect allows us to deliver our services effectively. We use your data to respond to inquiries, process shipments, prepare documentation, provide tracking updates, issue invoices, and communicate important service-related information. Additionally, we use analytics data to improve website performance and enhance user experience.

3. Sharing of Information

Your information may be shared with trusted third parties involved in the logistics process, such as carriers, customs authorities, warehousing partners, and IT service providers. We only share the minimum necessary information required to complete a task. RFSL does not sell or rent your personal data to any third party under any circumstance.

4. Data Security

We implement appropriate technical and organizational measures to keep your information secure. This includes encryption, secure servers, and restricted access to sensitive data. While we take all reasonable steps to protect your information, no method of transmission over the internet is completely secure.

5. Cookies & Tracking Technologies

Our website may use cookies to improve user experience, analyze traffic, and personalize content. You may adjust your browser settings to block cookies; however, certain website features may not function properly without them.

6. Data Retention

We retain your personal information only as long as necessary for operational, legal, or regulatory purposes. This may include retaining shipment records, invoices, or customs documents for compliance with government requirements.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data. You can request a copy of the information we hold about you or ask us to update or remove your data at any time, subject to legal limitations.

8. Third-Party Websites

Our website may contain links to external sites. RFSL is not responsible for the privacy practices or content of third-party websites. We encourage you to review their policies before sharing personal information.