FREQUENTLY ASKED QUESTION
1. What logistics services do you provide?
We offer freight forwarding, international courier, customs clearance, warehousing, consolidation, pick-pack-delivery, multimodal transport, and specialized cargo solutions.
2. Which countries do you ship to?
We provide global shipping services across multiple continents through our international partner network.
3. What types of cargo can you handle?
We handle general cargo, commercial goods, documents, heavy equipment, oversized cargo, and specialized shipments.
4. How can I request a shipping quote?
You can request a quote through our website form or contact our team directly with shipment details.
5. How long does international shipping take?
Transit time depends on shipment mode, destination, and customs processing. Express options are available for urgent deliveries.
6. Do you provide door-to-door delivery?
Yes, we offer complete door-to-door logistics solutions for domestic and international shipments.
7. What is the difference between air, ocean, and ground freight?
Air freight is fastest, ocean freight is most cost-effective for large shipments, and ground freight is ideal for regional transportation.
8. Do you handle customs clearance?
Yes, our team manages documentation, declarations, duties, and coordination with customs authorities.
9. What documents are required for international shipping?
Common documents include commercial invoice, packing list, bill of lading, and certificates depending on shipment type.
10. What are DDP and DDU shipping terms?
DDP means the sender pays duties and taxes, while DDU means the receiver pays them at destination.
11. How are shipping costs calculated?
Costs depend on weight, dimensions, shipment type, destination, service mode, and urgency.
12. How do you ensure cargo safety?
We follow strict handling procedures, use proper packaging standards, and work with trusted transport partners.
13. Do you handle urgent shipments?
Yes, our Next Flight Out and express services are designed for time-critical deliveries.
14. Can you manage large or heavy cargo projects?
Yes, we specialize in project logistics and heavy cargo transportation with proper equipment and planning.
15. Do you offer storage services?
Yes, we provide short-term and long-term warehousing with inventory monitoring and distribution support.
16. How can I contact customer support?
Our support team is available via phone, email, or contact form to assist with inquiries, tracking, and service requests.