Welcome to RFSL (RockFreight Shipping & Logistics). By accessing or using our website, services, or any related digital platform, you agree to comply with the following Terms & Conditions. Please read them carefully. If you do not agree with any part of these terms, you should discontinue use of our services.

1. Acceptance of Terms

By using this website or engaging our freight, logistics, or transport services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. RFSL reserves the right to update or modify these terms at any time without prior notice. Continued use of our services signifies acceptance of any changes.

2. Services Provided

RFSL offers logistics solutions including ocean freight, air freight, road transport, warehousing, customs brokerage, and supply chain management. Service availability and pricing may vary depending on location, cargo type, regulations, and carrier availability. We do not guarantee specific transit times unless stated in a written service agreement.

3. User Responsibilities

Users are responsible for ensuring that all information provided—shipment details, documents, cargo specifications, and contact information—is accurate and complete. Any delays, penalties, or additional costs arising from incorrect information will be the responsibility of the customer.

4. Cargo Compliance and Restrictions

Customers must ensure that all cargo complies with local and international shipping regulations. Prohibited or restricted items must not be shipped without proper authorization. RFSL is not liable for any consequences arising from the shipment of illegal, hazardous, or misdeclared goods.

5. Rates, Charges & Payments

All quotes provided are based on current market rates and are subject to change due to fuel charges, carrier adjustments, customs fees, or currency fluctuations. Payment terms will be outlined in the invoice or service agreement. Late payments may incur additional charges or result in service suspension.

6. Limitation of Liability

RFSL is not liable for delays caused by weather conditions, port congestion, carrier issues, customs inspections, labor disputes, or other events beyond our control. Liability for damaged, lost, or delayed cargo will follow international transport conventions and carrier terms. Customers are encouraged to obtain cargo insurance for additional protection.

7. Insurance

Unless explicitly confirmed in writing, RFSL does not automatically provide cargo insurance. Customers may request insurance coverage, which will be arranged at an additional cost. Claims must be submitted within the timeframe stated in the insurance policy.

8. Documentation & Customs Clearance

Customers are responsible for providing accurate and complete documents required for customs processing. RFSL may assist with customs clearance but is not liable for delays or penalties resulting from incorrect or missing documentation.